We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@motorcorex.com. Please note that returns will need to be sent to the following address: 201 E Center Suite 112, Anahiem California 92805, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@motorcorex.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@motorcorex.com.

Our Promise

Our main objective at Martin Pet Store is to provide high-quality products to ensure satisfaction. If you are not happy with your order, you may request an exchange, return, or refund. To make your shopping experience worry-free, we have a clear and fair Return and Refund Policy outlined below. 

Easy Return, Refund, and Exchanges

You may easily claim a return, refund and exchanges within 30 days of delivery if you are not satisfied with your purchase. 

Exchange/Return Policy

You can exchange or return your order within 30 days of delivery under the following conditions.

• You received the wrong size or a defective item. 
• The order doesn’t match the mentioned color or the provided description. 
• The order is damaged or defective upon arrival. 
• Product must be in its original condition (New).

Note: Please note that custom-made items are not eligible for exchange. 

Process To Initiate Return Request

To initiate your exchange/ return process, contact us at support@martinpetstore.com. Email a photo of the product, your receipt, and a clear description of the defect. You must submit your claim within 30 days of receiving your order. The exchange or return item must be in its original condition with all tags attached. The customer will be responsible for the return shipping cost.

Upon your return request, our team will provide you with a Return Authorization Number. Attach the number to the delivery box and return the item to the given address provided by our team.   

Refund Policy

You are eligible for a refund if:

The product you received has the wrong size or color.

The product you received is damaged or defective.


The refund processing time is 5 days.

How to Get a Refund

Contact customer support via email with order details and supporting evidence. Once your claim is reviewed or approved, refunds are issued within 3 business days back to your original payment method. In case your refund is on hold, we recommend that you check your bank account first. Your credit/debit card company or bank may take additional time to process and post the refund. Then, please check your bank. The customers should understand that processing time is required to post a refund, as some credit card companies may take up to 30 days to reflect the refund in the account. Our team will send you a confirmation email when your refund is processed. 

If you do not receive your refund within 10 business days after approval, please contact our team at support@martinpetstore.com.

Item is Damaged or Defective

Please check the item upon delivery. If the item you received is damaged or defective, please share a clear picture of it, address the issue via email. Our team will address your issue promptly. 

We are not responsible for claims of missing contents after confirmed delivery.

Restocking Fees

At Martin Pet Store, we do not charge any restocking fee. You can shop with peace of mind, knowing returns and exchanges are handled fairly. 

Need Assistance?

We strive to make your shopping experience smooth, transparent, and reliable. Your trust means everything to us. If you have questions regarding our Return and Refund Policy, you can contact our customer support team at support@martinpetstore.com. Our team is always happy to assist you.